Come down sometime before 11:00am on Friday to check out so we could be checked back in. At check in I gave the girl the two confirmation numbers and she had to go get someone else to sort it out. Should have known then it would be a hassle. Was told on the phone we would have to check out on Friday then check in again because of the free offer.

Got a flyer in the mail saying I was entitled to two free nights so I called and booked a 3 night stay for the end of March. Don't waste y9ur money and time stay away for this hotel and the web site. Now we have that head ache to deal with and of course NO one answers the phone at the hotel. Overall I would not recommend nor will me and my husband go back to stay, To make things worse our card was charged 2 times for the room. he did apologize, was the only one that did. The Maintenace guy came up to try and fit a stopper. I smelled like someone had been using a VAP in there, of course it was a no smoking room. Maids had mopped the entry with a dirty mop, it was sticky and our shoes squeaked. Lamps did not work because of blown light bulbs. the couch was a pull out bed that was uncomfortable. The maids did no take the time to even put the garbage bags in the trash cans. The room she sent us to was a $200 room at best, we get to room and look at it, The front tv does not work, no stopper for the jacuzzi/ hot tub. the lady at desk never looked at what we had paid for never offered a discount or anything. at this point most all room at other casino are booked so we took the 9th floor room. she said we have a room on 9th floor with a hot tub. Go back down stairs ask lady, She said we do no have that room anymore we have been updating and that room does not exist. We get there the lady at the front desk gives us room key and we go up. it came with nice accommodations and a hot tub. Went with husband for a weekend get away, specifically requested the turent room as per the web site. Hilton Tulum Riviera Maya All-Inclusive Resort.The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa.Hotels near Bluesville Performance Hall.Hotels near Casino at Fitzgeralds Hotel.Hotels with Complimentary Breakfast in Tunica.

Fitz Tunica Casino & Hotel, Trademark Collection by Wyndham Pool.

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